1. Who we are
Pandher Build Group Pty Ltd provides professional business and consulting services to clients across Melbourne VIC and surrounding areas. References in this policy to “we”, “us” and “our” mean Pandher Build Group Pty Ltd.
2. The Australian Privacy Principles
The Privacy Act 1988 (Cth) sets out thirteen Australian Privacy Principles that govern how Australian entities may collect, hold, use and disclose personal information. We take our obligations under these principles seriously and this policy has been prepared to reflect them, including the requirements for open and transparent management of personal information (APP 1), notice of collection (APP 5), use and disclosure (APP 6), data quality (APP 10), data security (APP 11) and access to and correction of personal information (APP 12 and APP 13).
3. What personal information we collect
The types of personal information we collect depend on how you interact with us and may include:
- Your name and business or trading name;
- Your email address and contact preferences;
- Your suburb, postcode or general location within Melbourne VIC;
- Details of the services or quotes you have enquired about;
- Correspondence and records of communications between us; and
- Website usage data such as pages visited, browser type and referring pages.
We do not collect sensitive information (as defined in the Privacy Act) unless it is reasonably necessary for one of our functions or activities and you have consented to its collection.
4. How we collect personal information
We collect personal information in a number of ways, including:
- Directly from you, when you send an email, complete a form on this website or otherwise contact us;
- From correspondence relating to quotations, engagements and service delivery;
- Automatically, through cookies, analytics tools and similar technologies when you visit this website; and
- From third parties where it is unreasonable or impracticable to collect the information directly from you, and where permitted by law.
5. Why we collect, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and providing quotes for our services;
- Delivering professional business and consulting services to our clients;
- Managing our business relationships, invoicing and records;
- Improving our website, services and client experience; and
- Complying with legal and regulatory obligations that apply to our business.
We will only use or disclose your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless you have consented to another use or an exception under the Australian Privacy Principles applies.
6. Cookies and website analytics
This website may use cookies and analytics tools to understand how visitors use the site and to improve its performance. Cookies are small text files stored on your device. Most browsers allow you to refuse cookies or delete them through your browser settings; however, doing so may affect the functionality of some parts of this website.
7. Disclosure to third parties
We do not sell or rent personal information. We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, such as:
- Service providers who assist us with website hosting, email delivery or analytics;
- Professional advisers such as accountants and legal consultants; and
- Government bodies, regulators or law enforcement agencies where required or authorised by law.
Where service providers are located overseas, we will take reasonable steps to ensure they handle personal information in a manner consistent with the Australian Privacy Principles.
8. Data quality
We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, up to date, complete and relevant. If you believe the information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it.
9. Data security
We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure storage practices, restricting access to personal information to personnel who need it, and destroying or de-identifying personal information when it is no longer required, unless we are legally required to retain it.
10. Access to and correction of your personal information
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to your request within a reasonable period. In some circumstances permitted by the Privacy Act, we may refuse a request for access; where we do, we will provide our reasons in writing.
11. Marketing communications
If you receive marketing or newsletter communications from us, you may opt out at any time by using the unsubscribe facility in the communication or by emailing us at ceo@pandherbuildgroup.online. We will action your request promptly and without charge.
12. Notifiable data breaches
We maintain procedures to identify and respond to data breaches. Where a breach is likely to result in serious harm to individuals whose personal information is affected, we will assess the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
13. Complaints and enquiries
If you have a complaint about how we have handled your personal information, or believe we have breached the Australian Privacy Principles, please contact us with the details of your concern:
Email: ceo@pandherbuildgroup.online
We will acknowledge your complaint promptly, investigate it fairly and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and continued use of this website after changes are posted constitutes acceptance of the updated policy.
15. How to contact us
For any questions about this Privacy Policy or the personal information we hold about you, please contact:
Pandher Build Group Pty Ltd
ABN 90 703 175 366
Melbourne VIC
Email: ceo@pandherbuildgroup.online
